Shipping policy
1. Shipping Providers
We use local UK couriers, including but not limited to Royal Mail, to deliver our orders.
The courier used for each order is selected at our discretion based on location, service availability, and operational requirements.
2. Shipping Costs
All shipping costs are included in the purchase price, unless otherwise stated at checkout.
There are no additional shipping charges after payment.
3. Tracking and Delivery Updates
All orders are shipped with tracking included.
Once your order has been dispatched:
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Tracking details are automatically generated
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Shipping updates are sent directly to the purchaser’s email address
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Updates are provided via Shopify’s automated notification system
It is the customer’s responsibility to ensure that the email address provided at checkout is correct.
4. Dispatch Times
Orders are processed and dispatched within the timeframe stated on the product page or at checkout.
Dispatch times are estimates only and are not guaranteed.
5. Delivery Times
Delivery times provided are estimated only and may vary depending on:
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Courier service
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Destination
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External factors beyond our control
We are not responsible for delays caused by the courier once an order has been dispatched.
6. Incorrect Address Information
Customers are responsible for providing accurate and complete delivery details at checkout.
We are not liable for:
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Delays
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Lost parcels
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Failed deliveries
resulting from incorrect or incomplete address information.
7. Lost or Delayed Parcels
If a parcel is delayed or lost in transit:
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We will assist in submitting an enquiry with the courier where appropriate
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We are not responsible for delays or losses caused by the courier
Refunds or replacements will be issued only where legally required.
8. Proof of Delivery
Delivery confirmation and tracking information provided by the courier will be treated as proof of delivery.
9. Contact
For shipping enquiries, please contact:
DISBELIEVEDapparel@outlook.com